FAQ

How can we help you?

Frequently Asked Questions

  • One Door Alabama is the official name of Alabama’s “No Wrong Door” program. The Alabama Medicaid Agency received a grant from the Administration for Community Living to implement a “No Wrong Door” system. One Door Alabama seeks to change the way individuals access Long Term Services and Supports (LTSS) in Alabama. One Door Alabama seeks to be the true source of information, referral, and assistance for Alabama’s LTSS community.

    One Door Alabama is a program that supports and empowers individuals to make informed decisions and to exercise control over long-term care needs for themselves or loved ones. Please review the list of services and resources that we provide assistance with on our home page.

  • One Door Alabama helps individuals, families, veterans, and caregivers to access long-term services and supports faster, without having to retell their story over and over again. This program is great in identifying LTSS resources and options available to them.

  • Individuals and families often times find it difficult to begin their search for support for themselves or loved ones. In an effort to simplify the process, the State of Alabama created “One Door Alabama.” One Door Alabama recognizes that each person is unique, with unique needs, and each begin their journey differently when seeking long-term support. In Alabama, there literally is “one door” to begin the process. Regardless of individual situations, One Door Alabama partners can help you understand your options, support you in your decision-making process, and help you access services quickly.

  • One Door Alabama partners are the Alabama Medicaid Agency, Alabama Department of Senior Services, and Alabama’s Aging and Disability Resource Centers.

    Alabama Aging and Disability Resource Centers serves as Alabama’s entry point for One Door Alabama program. ADRC’s connect individuals to a network of services and programs to meet their LTSS needs.

  • Our goal is to have a live person answer the phone each time you call. If the ADRC Counselor is on the phone, you may be asked to leave a message and the ADRC Counselor will return your call as soon as possible.

  • Callers are connected to their local Aging and Disability Resource Center (ADRC) to speak with an ADRC counselor. Typically, it only takes a few hours for an ADRC counselor to call back. However, if the call is made after business hours or on a holiday the caller has the option to leave a voicemail. The caller will typically receive a returned call the next business day but no longer than two business days.

    The ADRC’s are closed on the following days:

    All Major Holidays

     

    Saturday holidays observed on Fridays.
    Sunday holidays observed on Mondays

ADRC is closed on weekends and all major holidays.